# Ground Supplier Assessment Checklist

Version: September 29, 2026

Use this checklist to record the evidence your team reviewed and the conditions for approving a Ground Supplier. A GNet profile is a starting point; supplier approval remains your organization’s decision.

Program: [complete]
Supplier legal entity: [complete]
Market / city pair: [complete]
Owner: [complete]
Response deadline: [complete]

## Instructions

1. Create one assessment per legal entity and market. Record the reviewer, review date and planned recheck date.
2. Record evidence references and expiry dates in your approved document system. Mark missing information as pending rather than approved.
3. Resolve exceptions, confirm the operating workflow and have the accountable owner record the approval decision before launch.

Adapt with your procurement, risk and legal teams. This template is not a compliance or supplier approval certificate. Store sensitive evidence in your approved system.

## Legal entity and contacts

Confirm the contracting entity, trading name, operating locations and commercial and operational contacts.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Market fit

Confirm actual service area, trip types, operating hours, lead times, primary/backup role and capacity for your expected demand.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Operating permissions

Review the permissions applicable to the entity, drivers, vehicles and locations. Record authority, reference, scope, validity and any limitations.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Insurance review

Request current evidence and check legal entity, dates, limits and scope against your requirements with the appropriate reviewer. Record unresolved coverage questions.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Driver standards

Review the supplier’s screening, training and operating standards, including who verifies them and how exceptions are handled.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Subcontracted service

Confirm whether another supplier may perform trips, the approval process, applicable standards and who remains accountable.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Fleet and accessibility

Confirm required classes, capacity, accessibility arrangements and substitution rules. Check actual trip availability separately.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Traveler support

Confirm pickup instructions, traveler contact process, disruption escalation, incident reporting and after-hours responsibility.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Commercial terms

Agree rates, included/excluded charges, payment terms, billing entity, waiting, cancellation/no-show rules and disputes.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Booking workflow

Confirm booking and change channels, acknowledgments, cancellation handling, status updates and any integration prerequisites through a controlled test.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Data handling

Record what traveler data is necessary, who receives it, retention/deletion expectations and approved transfer channels.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Evidence currency

Record document owner, evidence reference, expiry/review dates, reminder owner and what happens when evidence expires.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Pilot acceptance

Record agreed success measures, test-trip scope, issue handling and acceptance owner. Distinguish measured results from supplier statements.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Approval and reassessment

Record approved/conditional/pending/rejected status, exceptions, authorized approver and next review date. Reassess when entity, service or subcontracting arrangements change.

- Buyer requirement: [complete]
- Supplier response: [complete]
- Evidence reference: [complete]
- Reviewer and date: [complete]
- Expiry / recheck date: [complete]
- Status / exception: Pending
- Decision / next action: [complete]

## Final decision

Decision: [approved / conditional / pending / rejected]
Approver and date: [complete]
Open conditions and owners: [complete]
Next review: [complete]

Guide: https://connect.grdd.net/resources/supplier-assessment-checklist