Question 1

What types of vehicles do you offer?

Accepted Answer

We provide a range of luxury vehicles, including stretch limousines, executive sedans, SUVs, Sprinter vans, Partybuses, Minibuses and Motorcoaches. Each vehicle is equipped for comfort and style, perfect for any occasion.

Question 2

Do you offer hourly or point-to-point services?

Accepted Answer

Yes, we offer both hourly service and point-to-point transfers. Hourly service provides flexibility for multiple stops or waiting time, while point-to-point is ideal for direct transfers between locations.

Question 3

Why is point-to-point service sometimes more expensive than hourly service?

Accepted Answer

Point-to-point pricing includes logistical considerations, such as ensuring a vehicle is available exclusively for your transfer, even if it's a short ride. This guarantees timely, dedicated service. Hourly service, on the other hand, allows for multiple uses within a set time frame, spreading costs more evenly.

Question 4

What are your payment terms?

Accepted Answer

We accept payments via card, Zelle, direct deposit, cashap and venmo. A 25% deposit is typically required to confirm your reservation, and full payment is typically due a week before the service date unless otherwise stated.

Question 5

Are gratuities included in your pricing?

Accepted Answer

Gratuities are not included unless specified. We leave gratuity at your discretion as a way to recognize exceptional service by our chauffeurs.

Question 6

How far in advance should I book my transportation?

Accepted Answer

We recommend booking as soon as possible to ensure vehicle availability, especially during peak seasons or for specialty vehicles like limousines and Partybuses.

Question 7

Can I request a specific chauffeur or type of vehicle?

Accepted Answer

We strive to accommodate all requests based on availability. If the requested chauffeur is not available, we will send another one of our great chauffeurs as a replacement. Please let us know your preferences when booking.

Question 8

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours in advance for sedans and SUVs, and a week in advance for Sprinter vans and larger vehicles. Deposits are non refundable unless cancelled a month before. Cancellation policies may vary depending on the vehicle type and date of service. We are always flexible so if different terms are needed at the time of booking, just let us know and we will try to accommodate.

Question 9

Do you provide Meet & Greet services?

Accepted Answer

Yes, we offer Meet & Greet services for airport pickups. Some vehicles are too large to park so a greeter may be needed which is an additional cost. Our chauffeurs will meet you with a sign displaying your name or company for easy identification.

Question 10

Can I customize my ride with additional stops?

Accepted Answer

Absolutely! Additional stops can be arranged when booking. Do note additional fees do apply

Question 11

Do you accommodate large groups?

Accepted Answer

Yes, we have vehicles that can accommodate groups of all sizes, from small parties to larger groups of 55 passengers.

Question 12

Are your vehicles equipped with Wi-Fi or other amenities?

Accepted Answer

Many of our vehicles are equipped with Wi-Fi, charging ports, and other premium amenities. Please inquire about specific features when booking.

Question 13

What happens if my flight or cruise is delayed?

Accepted Answer

We monitor flights to adjust pickup times accordingly. Waiting time fees may apply beyond the standard grace period (30 minutes for domestic flights, 60 minutes for international flights). We also offer the option for the chauffeur to arrive 15, 30, 45, 60 or 90 minutes after your flight lands to give you more time without paying extra. For cruises, we extend a 15 minute complimentary wait time. The latest most passengers come out is 9:30 am to 10:00 am.

Question 14

How do I handle luggage for a group transfer?

Accepted Answer

Please provide details about the number of passengers and luggage during booking so we can recommend the best vehicle for your needs. For Minicoaches, chauffeur does need assistance with luggage from one abled member of the group. We also offer luggage handler services as well if this is not feasible for your party.

Question 15

Can I add decorations or signage to the vehicle?

Accepted Answer

Decorations and signage are allowed with prior approval. We can also offer signage as well. Just send us the logos or names you would like to have and we can have that ready for you. We offer a red carpet service, balloon package and our hour champagne bottle as well. Ask us for more information. For custom signage like window clings, please provide the dimensions and details in advance.

Question 16

How early should I book my reservation?

Accepted Answer

We recommend booking as soon as you can place a deposit. Sedans and SUV's are unlikely to run out unless a special event is occurring. For specialty vehicles such as Minicoaches, Limousines and Partybuses, we recommend booking as early as possible to ensure availability.

Question 17

Do you provide child car seats?

Accepted Answer

Absolutely, we can provide car seats for an additional fee of $15.00 per car seat. We have infant, toddler and booster car seats we can assist with.

Question 18

Are your vehicles wheelchair accessible?

Accepted Answer

We have specialty ADA Vans with a ramp that can seat up to one passenger in a wheelchair and 4 others comfortably. Our other vehicles are not wheelchair accessible if the passenger must remain in a wheelchair.

Question 19

Do you charge extra for early morning or late-night pickups?

Accepted Answer

Yes, we add a $15.00 fee for early morning or late night pick-ups.

Question 20

What is your policy on food and beverages in the vehicle?

Accepted Answer

You are welcome to bring any beverages on board the vehicles. Food is not allowed and if you have an hourly service, the chauffeur can always stop anywhere you'd like to eat.

Question 21

Do your vehicles have onboard amenities like WiFi, bottled water, or phone chargers?

Accepted Answer

Yes, all our vehicles will come stocked with mini water bottles in a cooler with ice, WIFI, chargers, hand sanitizers and napkins.

Question 22

Do you offer corporate or group discounts for events?

Accepted Answer

Absolutely! If you book with us frequently, feel free to reach out, and we'd be happy to discuss possible discounts or customized packages for your corporate or group events. We value repeat clients and are always looking for ways to provide the best value!

Question 23

Do you have a dress code for your chauffeurs?

Accepted Answer

Yes, all our chauffeurs are dressed in a black suit with a white shirt and blue tie as our standard uniform.

American Transportation and Limo Services

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