Question 1

What if the type of service I am looking for could not be found via the booking portal?

Accepted Answer

Simply email or WhatsApp us! We look forward to getting in touch with you and providing you with our customisable solutions.

Question 2

What is your cancellation policy?

Accepted Answer

Any cancellation prior to 4 hours before the start of the ride is complimentary; the full fare will be charged should the cancellation take place less than 4 hours to the ride.

Question 3

How do I amend a booking?

Accepted Answer

To amend a booking, contact DB LIMOUSINE through our WhatsApp channel and our dedicated concierge team will assist you.

Question 4

How much wait time does my booking include, and what are the additional charges if I exceed the wait time?

Accepted Answer

For Arrival Transfers, wait time will start 15 minutes after actual flight landing time. 60 minutes of wait time is included for Arrival transfers. If you exceed 60 minutes of wait time, additional waiting time is chargeable at 25 SGD per 15 minutes.

Question 5

Is Meet and Greet included in Airport Arrival Transfers?

Accepted Answer

All airport arrival transfers come with Meet and Greet by the designated chauffeur after baggage clearance by default. Meet and Greet from Aerobridge is available for airport arrival transfers as an add-on.

Question 6

What start time should I indicate for my Airport Arrival Transfer booking?

Accepted Answer

For an optimal experience, indicate your flight’s ETA as the start time of your ride. The pickup time will be adjusted automatically in the event of a flight delay or deviation.

Question 7

Can I book a ride starting from Singapore into Malaysia and vice versa?

Accepted Answer

Yes! Select “Cross Border” in the booking portal and input your ride details to view the ride quotation and vehicle selection.

Question 8

What is the appropriate vehicle for my booking?

Accepted Answer

Capacity for each vehicle is advised via the booking portal when you enter into the vehicle selection page. Kindly choose the appropriate vehicle to avoid any inconvenience for your booking.

Question 9

What are your rates and what fleet do you have available for booking?

Accepted Answer

We have Mercedes S-Class, E-Class, V-Class and Toyota Alphard vehicles available for booking. Kindly input your ride details via “Book Your Trip” to access the ride quotation and vehicle selection.

About DB Limousine

Services offered by DB Limousine

Fleet available at DB Limousine

About DB Limousine

Services offered by DB Limousine

Fleet available at DB Limousine

DB Limousine

DB Limousine

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