Question 1

Are pets allowed in the vehicles?

Accepted Answer

Yes, every pet is welcome

Question 2

Do you offer child seats?

Accepted Answer

Child seats can be provided upon request. Please specify the type and number of seats needed during booking.

Question 3

Do you allow food and drinks in the vehicle?

Accepted Answer

Yes, we allow light snacks and non-alcoholic beverages. Alcohol is permitted for clients over 21, but please confirm any specifics with us beforehand.

Question 4

What amenities are included in your vehicles?

Accepted Answer

Amenities vary by vehicle but may include bottled water, charging ports, Wi-Fi, and premium sound systems. Please specify any additional requests when booking.

Question 5

Is there a customer service number I can call during my trip?

Accepted Answer

Yes, we have a customer service line available 24/7 to assist you with any questions during your trip.

Question 6

Do you track flights for airport pickups?

Accepted Answer

Yes, we monitor flights to adjust pickup times if there are delays, or early landings ensuring prompt and reliable service.

Question 7

Is there a minimum booking time?

Accepted Answer

Yes, there is a minimum booking time of of 2 hrs for hourly service.

Question 8

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for peak times or special events, to ensure availability.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations are generally allowed up to 1hr before the scheduled pick-up time, after that fees may apply.

Question 10

Do you have a lost and found policy?

Accepted Answer

Yes, if you leave any items in the vehicle, please contact us as soon as possible, and we’ll do our best to return them.

About Escalane

Services offered by Escalane

About Escalane

Services offered by Escalane

Escalane

Escalane

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