Frequently Asked Questions
Private Transfers & Chauffeur Service
Are your transfer services private?
Yes. All our services are fully private, ensuring maximum comfort, discretion, flexibility and a premium travel experience from start to finish.
Which areas do you operate in?
We provide services throughout Portugal, with particular focus on:
Lisbon
Sintra
Cascais
Porto
Algarve
Douro Valley
Alentejo
Do you provide airport pick-ups?
Yes. We offer premium airport transfers with flight monitoring included, ensuring a smooth and stress-free arrival experience.
What happens if my flight is delayed?
Our team monitors all flights in real time. Your chauffeur will automatically adjust the pick-up time according to your flight status.
How will I meet my chauffeur at the airport?
Your chauffeur will be waiting in the arrivals area holding a personalised name sign for an elegant and seamless welcome.
Do you offer emergency or last-minute assistance?
Yes. For urgent requests or last-minute support, guests may contact our emergency assistance line:
Emergency Contact: +351 91 027 56 40
Are your prices per person?
No. Prices are generally charged per vehicle/service, unless otherwise stated.
Do you provide child seats?
Yes. Baby and child seats are available upon request prior to the service.
Private Tours & Experiences
Are your tours private?
Yes. We specialise in private and tailor-made experiences designed for guests seeking comfort, exclusivity and flexibility.
Can tours be customised?
Absolutely. Every experience can be adapted according to your interests, schedule and travel preferences.
Which tours are the most requested?
Our most requested experiences include:
Lisbon City Experience
Sintra & Cascais Premium Tour
Fátima Private Experience
Douro Valley Wine Experience
Porto Discovery Tour
Algarve Coastal Experience
Are entrance tickets included?
Entrance fees are generally not included unless specifically mentioned in the tour description or quotation.
Which languages are available?
Experiences are available in English, Portuguese and other languages upon request.
Reservations & Cancellation Policy
How can I make a reservation?
Reservations may be made through our website, email, WhatsApp or concierge partners.
How far in advance should I book?
We strongly recommend booking in advance, particularly during peak travel seasons, to guarantee availability.
Will I receive a booking confirmation?
Yes. All reservations are confirmed via email or WhatsApp with full service details.
What is your cancellation policy?
Cancellation conditions vary depending on the service booked. Full details will always be provided at the time of confirmation.
Fleet & Service Standards
What type of vehicles do you use?
Our fleet consists of premium, modern and fully licensed vehicles selected to ensure the highest standards of safety, elegance and comfort.
Do your vehicles include amenities?
Depending on the selected service, guests may enjoy:
Complimentary bottled water
Wi-Fi onboard
Phone chargers
Premium comfort features
Are your chauffeurs experienced?
Yes. Our chauffeurs are professional, discreet, experienced and committed to delivering an exceptional service experience.
Can I travel with extra luggage?
Yes. We simply recommend informing us in advance so we can provide the most suitable vehicle.
Corporate & Special Services
Do you provide services for companies and events?
Yes. We regularly assist:
Corporate clients
Executive travel
Weddings
Events
Luxury holidays
VIP guests
Private groups
Can I request a personalised quotation?
Certainly. Contact our team with your travel requirements and we will prepare a bespoke proposal tailored to your needs and expectations.
