This FAQ provides a practical overview of the booking and service conditions that apply when working with Holland Limousine Group. It is intended for limousine companies, ground transportation providers, travel partners, DMCs and other professional transportation partners.
1. When is a reservation confirmed?
A reservation is considered confirmed once written confirmation has been issued by Holland Limousine Group.
Partners are responsible for reviewing the confirmation and ensuring that all booking details are correct, including the service date, pickup time, pickup location, destination, passenger details, flight information, vehicle category and any special requirements.
Any discrepancies should be reported as soon as possible.
2. Is the confirmed price always the final price?
The confirmed rate is based on the service details provided at the time of booking.
Additional waiting time, extra stops, route changes, additional mileage, parking, requested service extensions or other changes to the original booking may result in additional charges.
Changes to a confirmed reservation should be communicated to and accepted by Holland Limousine Group.
3. What is the minimum booking time for Hourly / As Directed services?
Hourly / As Directed services are subject to a minimum booking period of four hours.
The applicable service time is calculated on a garage-to-garage basis unless otherwise agreed in writing.
4. What cancellation policy applies?
Cancellations are free of charge when received before the applicable cancellation deadline.
For services within the Netherlands:
* Sedans and MPVs: at least 4 hours before the scheduled pickup time.
* Minibuses for up to 8 passengers: at least 12 hours before the scheduled pickup time.
* Vehicles for more than 8 passengers, including 19-seater minibuses and coaches: at least 48 hours before the scheduled pickup time.
For services outside the Netherlands:
* Sedans and MPVs: at least 24 hours before the scheduled pickup time.
* Vehicles for more than 8 passengers: at least 48 hours before the scheduled pickup time.
Cancellations received after the applicable deadline are subject to a charge of 100% of the confirmed booking price.
5. What happens in case of a passenger no-show?
If a passenger cannot locate the chauffeur, the passenger or booking partner must contact Holland Limousine Group immediately on +31 85 401 4260.
Passengers should not leave the agreed pickup location without first contacting Holland Limousine Group.
If the passenger cannot be located and no contact is made, the reservation may be considered a no-show and 100% of the confirmed booking price will be charged.
We therefore strongly recommend that partners provide Holland Limousine Group with an accurate passenger mobile number and provide passengers with our contact details.
6. How much complimentary waiting time is included?
For regular reservations, a 15-minute grace period applies before additional waiting time is charged.
For private aviation / FBO arrivals, a 30-minute grace period applies.
For commercial flight arrivals, Holland Limousine Group monitors the incoming flight and a 60-minute grace period after landing applies before additional waiting time is charged.
If a passenger is delayed at baggage reclaim, customs or immigration, the passenger or booking partner should contact Holland Limousine Group as soon as possible.
Additional waiting time beyond the applicable grace period may be charged.
7. Can passengers travel with pets?
Yes, provided this is communicated at the time of booking.
Animals must travel in a kennel or suitable soft-sided carrier. Any damage or additional cleaning caused by an animal may result in additional charges.
The kennel or carrier requirement does not apply to passengers with disabilities travelling with a recognised service animal.
8. What passenger and luggage capacity rules apply?
The maximum permitted passenger capacity of the confirmed vehicle category may never be exceeded.
Vehicles will also **not be loaded beyond their safe or designated luggage capacity**. Passenger capacity does not automatically equal luggage capacity, particularly when passengers are travelling with large suitcases, multiple bags, sports equipment or other oversized items.
Partners are responsible for providing accurate passenger and luggage information when making a reservation. If the requested vehicle cannot safely accommodate all passengers and luggage, a larger vehicle or additional vehicle may be required and additional charges may apply.
Safety always takes priority. Holland Limousine Group and its chauffeurs reserve the right not to transport passengers, luggage or other items where doing so would exceed the vehicle's legal or safe capacity.
Smoking, illegal activity, abusive behaviour, severe intoxication or behaviour that may endanger the chauffeur, passengers, vehicle or other road users is not permitted.
Our chauffeurs will at all times comply with applicable traffic regulations, safety requirements and speed limits.
9. What happens in case of circumstances beyond Holland Limousine Group's control?
Holland Limousine Group cannot be held liable for delays, cancellations or inability to perform a service resulting from circumstances beyond its reasonable control.
These circumstances may include, but are not limited to, severe weather, traffic incidents, road closures, accidents, strikes, pandemics, government measures or other force majeure events.
Holland Limousine Group will make reasonable efforts to minimise disruption and keep the booking partner informed whenever possible.
10. What are the payment conditions for partners?
Full payment is required before the service is provided unless separate payment or credit arrangements have been agreed with Holland Limousine Group in writing.
Payment can be made by bank transfer or credit card, online or offline.
Partners with agreed account or invoicing arrangements remain subject to the individually agreed payment terms.
Partner Support
For reservations, amendments, operational assistance or questions regarding a service, please contact:
This Partner FAQ is intended as a practical summary of the Terms & Conditions of Holland Limousine Group B.V. It does not replace the full Terms & Conditions. In the event of any discrepancy, the applicable Terms & Conditions and any separately agreed written partner arrangements shall prevail.
