Question 1

What happens if my flight is delayed?

Accepted Answer

We track your flight in real time and adjust chauffeur pickup automatically. No extra charge for airline-caused delays.

Question 2

Can I book on behalf of someone else?

Accepted Answer

Yes. The form lets you indicate the trip is for someone else and capture their details. For executive assistants we manage frequent traveler profiles within corporate accounts.

Question 3

Do the chauffeurs speak English?

Accepted Answer

Yes. Bilingual Spanish-English chauffeurs are standard. Portuguese-speaking chauffeurs available on request when booking.

Question 4

What payment methods do you accept?

Accepted Answer

Credit and debit cards (Visa, MasterCard, Amex), PayPal, and wire transfer for approved corporate accounts. Automated CFDI invoicing issued.

Question 5

Can I book online or do I need to call someone?

Accepted Answer

Airport transfers, point-to-point, hourly chauffeur and disposition are bookable online in under a minute. Roadshows, FBO, tours and events require a personalized quote — we respond within 2 business hours.

Question 6

Which cities does IMPERA operate in?

Accepted Answer

We operate in Mexico City, Guadalajara and Monterrey, including their commercial airports and FBOs. We do not offer service outside these cities.

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