Question 1

What if I need to contact the driver?

Accepted Answer

You'll receive your driver's contact details prior to your pickup. If you need to reach them, you can use this information. Our customer service team is also available 24/7 for any assistance.

Question 2

Can I book a return transfer?

Accepted Answer

Absolutely! You can book a return transfer during the initial booking process. This often comes with a discount compared to booking two separate one-way transfers.

Question 3

Is there a luggage limit?

Accepted Answer

Luggage capacity depends on the vehicle type. Saloon cars can typically accommodate 2 large suitcases, while larger vehicles can handle more. Please specify your luggage requirements when booking.

Question 4

How do I pay for my transfer?

Accepted Answer

We accept various payment methods including credit/debit cards and PayPal. Payment is typically made at the time of booking to secure your reservation.

Question 5

Are child seats available?

Accepted Answer

Yes, we offer child seats upon request. Please specify this need when making your booking, and we'll ensure a suitable child seat is provided for your journey.

Question 6

What happens if my flight is delayed?

Accepted Answer

We monitor flight arrivals. If your flight is delayed, we'll adjust your pickup time accordingly at no extra charge. Just make sure to provide your flight number when booking.

Question 7

How is the fare calculated?

Accepted Answer

Our fares are calculated based on the distance between your pickup and drop-off locations, the type of vehicle you choose, and a base fare. You can get an estimate by using our online booking system.

Question 8

Is it possible to cancel or modify my booking?

Accepted Answer

Yes, you can cancel your booking free of charge up to 24 hours before the scheduled pickup time. For modifications, please contact our customer service team as soon as possible.

Question 9

What types of vehicles are available?

Accepted Answer

We offer a range of vehicles to suit different needs, including Saloon cars (up to 4 people), 7-seater vehicles, and 9-seater vehicles. Each option comes with specific passenger and luggage capacities.

Question 10

How do I book an airport transfer?

Accepted Answer

You can easily book an airport transfer through our website. Simply enter your pickup and drop-off locations, select your preferred vehicle type, and choose your travel date and time. Follow the prompts to complete your booking.

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