Question 1

What is the condition of your vehicles?

Accepted Answer

All of our vehicles are in immaculate condition. They are the newest body style. We typically buy brand new vehicles and use them for less than 7 years before replacing them.

Question 2

Do your drivers have a special license or training?

Accepted Answer

All KJ Limousine chauffeurs are experienced, have a clean Motor Vehicle Record, and have completed our extensive chauffeur training program. They also continue to take courses while they are employed. They will always maintain a professional appearance.

Question 3

How many passengers do your limousines or vehicles hold?

Accepted Answer

Luxury Sedan: 3, MV-1: 3 + 1 wheelchair passenger, Luxury SUV: 6, Stretch Lincoln MKT Limo: 8, Stretch SUV Limo: 12, Executive Van: 14, Minibus: 23

Question 4

How much luggage can your limousine fit?

Accepted Answer

Stretch limousines provide no more trunk space than non-stretch limousines. We can usually fit 5 large suitcases and 3 carry on pieces. If you feel you will exceed this or if you have large items such as golf clubs or skis please make sure you make our office aware of this when making your reservation. We do not allow luggage inside the passenger compartment of the limousine but we can find you a suitable vehicle for your party.

Question 5

Are ice and glasses provided in the limousines?

Accepted Answer

For weddings and graduations, KJ Limousine will supply ice and clean glassware for client use. For all other services, we supply ice and glassware upon request. Please note effective March 2020 this service is unavailable until further notice as part of COVID-19 safety protocol.

Question 6

Are you allowed to drink alcohol in the limousine?

Accepted Answer

No. According to Vancouver city Bylaw, no alcohol is allowed in any moving vehicle, which includes our limousines.

Question 7

Can I smoke in any of your limousines or vehicles?

Accepted Answer

No, all of our vehicles are smoke-free vehicles.

Question 8

For Vancouver (YVR) airport pickups, will my chauffeur meet me at baggage claim?

Accepted Answer

It depends on where you are arriving from. If you are arriving on a Canada domestic flight, our driver will meet you at the baggage carousel that belongs to your flight. If you are traveling internationally, our driver will meet you at the international arrival level right around the Airport Welcome Wooden Statue area. At any airport, our drivers carry a sign that will clearly identify who they are picking up.

Question 9

We are going from Vancouver to Whistler, will the highway be very slippery; and how safe is your vehicle?

Accepted Answer

Whistler Mountain is one of the most famous mountains in the world. The city works hard to keep the roads clear and safe during inclement weather. All our vehicles will change to snow tire from early November and kept on until mid-April. Our drivers have been trained how to drive in conditions that are less than ideal.

Question 10

Do you provide service from Vancouver Airport to Bellingham airport or Seattle airport?

Accepted Answer

Yes, KJ Limousine Services offers transportation service from Vancouver to Seattle (Seatac), from Vancouver to Bellingham airport (BLI). It will take less time if you take limo to Seattle (Seatac) or Bellingham and across Bus/Commercial Lane. KJ limousine Services will also pick you up from your hotel/home or Cruise ship terminal to Bellingham or Seattle (Seatac). Your chauffeur will help you at the border to assist you and guide you quickly and easily through an unfamiliar border crossing. Our chauffeurs are professional, courteous and prompt, ensuring that you arrive for your Bellingham or Seattle (Seatac) trip on time with no added stress. You can even ask the driver to stop by Duty Free shop if you desire. Please note effective March 2020 this service is unavailable until further notice as part of COVID-19 safety protocol.

Question 11

I need to go to USA from Vancouver and I have a Nexus pass. Do your drivers have Nexus pass so we can use the Nexus Lane?

Accepted Answer

Although some of our drivers have a Nexus pass, commercial vehicles with paying customers are unfortunately not allowed to use the Nexus lane.

Question 12

We plan to stop by Vancouver for a few hours from the Cruise ship---can you provide a sightseeing tour for us before we go to the airport?

Accepted Answer

Yes, all our drivers know Vancouver well. Once you have arrived at the Cruise ship terminal, our Chauffeur will pick you up from the Cruise ship terminal, help with your baggage, then show you our beautiful Vancouver city sites such as Stanley Park, Capilano Suspension Bridge, Grouse Mountain, Granville Island, Gastown, Chinatown and more. Since most of the attractions in Vancouver are really close by it is possible to see quite a few things in 3-4 hours. If you have more time, Whistler and Victoria would be great sites to see as well.

Question 13

What do I do if I can't find my car/chauffeur?

Accepted Answer

Please call (604) 377-1618 if you are unable to locate your chauffeur. We will immediately remedy the issue and get you on your way quickly.

Question 14

I would like to book a limo for my wedding---can I see the vehicle before making a reservation?

Accepted Answer

KJ Limousine always recommends that you schedule a meet and greet to inspect your vehicle, especially for weddings and graduations. This will help you make an educated decision, and ensure that the vehicle and company you have chosen exceeds your standards upon arrival. Not all limousine companies have the same level of service and quality of vehicles that we do.

Question 15

How far in advance do I need to book my limousine?

Accepted Answer

There is no restriction as to how far in advance you can make your booking. We offer pre-book and same day service. If you can book in advance, there will be more availability and we will have more time to prepare to serve you better.

Question 16

How do I reserve a limousine?

Accepted Answer

To book a limo you need your pickup and drop off times, addresses, phone number and a credit card. A flight number is needed if the pickup is from Vancouver airport. Your credit card info is for booking only. You can pay our driver directly with cash or credit card. To book, call us directly at (604) 377-1618, or book online here.

Question 17

Can I prepay for my reservation?

Accepted Answer

Some people have booked a trip for their parents, boss or friend and would like to prepay the reservation. Yes, you can simply fill out a credit card authorization form from us. We will take care of the rest and email you back a receipt when the job is done.

Question 18

What kind of payments do you accept?

Accepted Answer

We accept Visa, MasterCard, American Express, Cash, or Certified Check.

Question 19

Do you require any deposit?

Accepted Answer

We typically require a $200 deposit for wedding, prom and prime dates reservations. For Corporate Event bookings, we collect a 50

KJ Limousine Services Inc.

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