AFFILIATE FREQUENTLY ASKED QUESTIONS
The information below answers common questions about our local coverage, fleet, reservation connectivity, and affiliate service. For routing, vehicle availability, or program-specific pricing, please get in touch with our affiliate team.
WHAT AREAS DOES MY LIMOUSINE SERVICE DIRECTLY SERVE?
Our primary company-operated service area includes New Jersey, New York City, and the surrounding Tri-State Area. Service outside our local market can be coordinated through our vetted affiliate network.
WHICH AIRPORTS DO YOU SERVE?
We regularly serve EWR, JFK, LGA, TEB, HPN, MMU, CDW, TTN, ACY, and other regional airports. Please contact us for pricing and availability for a specific airport and destination.
IS YOUR OPERATION AVAILABLE 24 HOURS A DAY?
Yes. Our reservations and dispatch teams operate 24 hours a day, seven days a week.
ARE YOU CONNECTED THROUGH GNET?
Yes. My Limousine Service is connected through both GNET and GroundXChange for reservation delivery, updates, cancellations, chauffeur information, and trip-status communication.
WHAT VEHICLES ARE AVAILABLE?
Our company-operated fleet of more than 130 vehicles includes executive sedans, luxury SUVs, executive vans, Sprinters, minibuses, stretch limousines, large-capacity buses, and 56-passenger motorcoaches.
CAN YOU ACCOMMODATE GROUPS AND LARGE EVENTS?
Yes. We support meetings, conventions, roadshows, weddings, corporate events, airport movements, and other high-volume transportation programs. Our team can coordinate multiple vehicles, manifests, staging, and on-site transportation requirements.
DO YOU PROVIDE FLIGHT MONITORING?
Yes. Airport reservations containing complete and accurate flight information are actively monitored by our operations team.
DO YOU OFFER MEET-AND-GREET SERVICE?
Yes. Curbside pickup and baggage-claim meet-and-greet service are available. Procedures and additional charges may vary depending on the airport and reservation requirements.
HOW DO AFFILIATES REQUEST PRICING?
Affiliates may request pricing through GNET or by contacting our reservations team at [email protected]. Because the New Jersey and New York markets contain numerous cities, airports, tolls, and service zones, routed pricing is provided based on the specific itinerary and requested vehicle.
DO YOU CHARGE TRAVEL TIME FOR HOURLY SERVICE?
Travel time is generally not charged for local hourly or as-directed service. Travel time may apply when substantial vehicle repositioning is required. Any applicable charge will be disclosed with the quote.
WHAT INFORMATION SHOULD BE INCLUDED WITH A RESERVATION?
Please provide complete pickup and drop-off details, the passenger’s name and mobile number, flight information when applicable, requested vehicle type, pickup instructions, signage requirements, and any special service notes.
HOW ARE CANCELLATION TERMS HANDLED?
Cancellation terms vary by vehicle type, service location, itinerary, and special-event requirements. Applicable terms will be provided with the quote or reservation confirmation.
