Question 1

Does your company offer meet & greet service?

Accepted Answer

Of course! All our services are meant to make your journey memorable from the airport pick up to the drop off point assuring you of a luxurious and comfortable trip. By offering meet and greet service, we assist tourists in saving time at the airport and guide them through the airport procedures with personal services, fast tracking service, access to airport lounges, buggies, porters, etc.

Question 2

Is it possible to get Child Safety Seats in your Cars?

Accepted Answer

Yes, at PlatinumCLS Black Car Service, we prioritize the safety and comfort of all passengers, including young travelers. We offer child safety seats upon request to ensure a secure and enjoyable ride for your little ones. Just let us know in advance, and we’ll make the necessary arrangements.

Question 3

Is it possible to schedule hourly service?

Accepted Answer

Yes, we offer the service in an hourly base. We offer our services for a minimum of 3 to 4 hours of transportation. Nonetheless, there can be differences in the tariffs for this service by the location, the model of a car, and the duration of services.

Question 4

How do you handle flight delays?

Accepted Answer

If your flight is delayed, don’t worry! we track your flight in real time and adjust your pick-up time accordingly, ensuring that your driver is there when you arrive. We’re committed to providing you with a stress-free experience, no matter the changes to your schedule.

Question 5

Can I know your policy on cancellation of reservations?

Accepted Answer

Our reservation cancellation policy is flexible: they allow you to cancel or change your booking up to 24 hours before the pickup time with no charges. There may be cancellation fees if the booking was canceled within 24 hours of the time the booking was made. For detailed information about our services and pricing, do not hesitate to contact our customer support service.

Question 6

What is the purpose of asking for my credit card?

Accepted Answer

This is because you are asked to put your payment card details in confirming your order and securing your transaction. At PlatinumCLS Dallas Black Car Service we kindly require you to put down a credit card to guarantee bookings.

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PlatinumCLS Dallas Black Car Service

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