Question 1

How do I book a ride with RNR?

Accepted Answer

There are multiple ways to book a ride with RNR. Download our app, use our website or call our toll-free number to speak with one of our reservationists 24 hours a day.

Question 2

Do you do background checks on all your drivers?

Accepted Answer

Yes, every one of our chauffeurs are thoroughly vetted. As a company that transports dignitaries from around the world, safety and discretion are our top priority.

Question 3

What if my flight is delayed, will the driver wait for me?

Accepted Answer

Of course! We already allot 30 - 60 minutes of wait time for every flight. Past our set wait time there is an additional charge, but we will be there waiting unless we are told otherwise. With that being said, we monitor all flights and can see if there is a delay. Our driver will be there upon arrival of your flight, not at the time originally expected.

Question 4

How do I know I'm safe alone on a long ride?

Accepted Answer

All of our chauffeurs have passed a background check, but we know a little extra precautions never hurt. Therefore all of our vehicles have cameras in them which record both audio and video. These cameras are monitored 24 hour per day by both our dispatch and management team, so you and your driver are never truly alone.

Question 5

What are the benefits of our company using Executive Car Services?

Accepted Answer

There are many benefits of using an executive car service. First is the obvious, owning your own corporate fleet can cost your company a lot of money. When you use an executive car service not only does it eliminate the need for additional employees, but your organization will also save on fuel, parking and maintenance costs. Second, using an executive car service allows you to enjoy a luxurious transportation experience in comfort and without the hassle of driving through bustling streets, especially during rush hour traffic. Instead of focusing on the road, your executives can be focusing on the day ahead of them. Preparing for the big meeting, checking e-mails and making necessary phone calls, all while being transported to work.

Question 6

Who should use an Executive Car Service?

Accepted Answer

There are a few types of organizations and individuals that can benefit from an executive car service the most. The types of organizations which would benefit the most from our services are large and medium-sized companies whose executives frequently travel, a company or organization with high-level guests and individuals who value their privacy, a company whom needs to make a good impression on a client or prospective partner, or any person whom needs personal protection for any reason.

Question 7

When can I call RNR and speak to a person?

Accepted Answer

With bases around the world, we have staff working in multiple offices and many different time zones, so someone is in the office at all times ready to answer any questions you may have.

Question 8

How do I make sure the driver finds me?

Accepted Answer

This depends upon the type of service you are receiving and where you are being picked up at. When booking a reservation we always try to get as much information as possible like a specific corner or landmark to look for. With that being said upon arrival our system will automatically text you the chauffeurs name and phone number, so you can contact them. Our driver will also reach out to you letting you know they have arrived and where they are located. You will not have to find your chauffeur, they will find you.

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