Question 1

What is cancellation policy?

Accepted Answer

Cancellation requirements vary by trip distance and vehicle type. Trips within 100 miles generally require 2 hours for sedans and 4 hours for SUVs and S-Class vehicles in the continental U.S. Trips over 101 miles generally require 24 hours. Vans require 7 days, and special events or specialty vehicles require 21 days, unless otherwise stated in the contract.

Question 2

What areas do you serve?

Accepted Answer

New York, New Jersey, Texas, Houston, and destinations within a 250-mile radius.

Question 3

Do you offer corporate chauffeur services?

Accepted Answer

Yes, RNR specializes in professional corporate transportation and executive travel.

Question 4

Which airports do you cover?

Accepted Answer

RNR provides airport transportation to major airports in New York, New Jersey, Houston, Texas, and private terminals.

Question 5

Are your chauffeurs professionally trained?

Accepted Answer

Yes, all chauffeurs are licensed, insured, and professionally trained.

Question 6

Can you handle transportation for large events?

Accepted Answer

Yes, the delegate transportation service is suitable for conferences and corporate events.

Question 7

Do you offer private event transportation?

Accepted Answer

Yes, RNR provides chauffeur services for weddings, parties, and private events.

Question 8

Is your service available 24/7?

Accepted Answer

Yes, chauffeur services operate 24 hours a day, 7 days a week.

Question 9

How can I book your services?

Accepted Answer

Bookings can be made through the website, the app, or by contacting the RNR team.

Question 10

What if my flight is delayed? Will the driver wait for me?

Accepted Answer

RNR monitors flights and provides 30 to 60 minutes of included wait time for each flight. Additional charges may apply after the included wait time.

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