Question 1

💬 Where does sChauffeurs operate?

Accepted Answer

sChauffeurs operates in Switzerland, Europe, and globally. Within Switzerland, we have five key operational hubs:
	1.	Zürich HQ – Central hub for coordination and high-demand operations.
	2.	Geneva International Hub – Focused on international travelers and diplomatic clientele.
	3.	Davos Regional Hub – Serves seasonal and high-profile event transport needs.
	4.	Zug Local Hub – Specialized in business and executive clientele in the finance and tech sectors.
	5.	Basel Local Hub – Covers pharmaceutical, business, and cultural institutions.

These hubs support a wide range of premium chauffeured services such as airport transfers, roadshows, city transfers, hourly/as-directed bookings, event logistics, and shuttle services.

Our global network of vetted affiliate companies enables us to provide premium service often at very short notice, anywhere in the world.

Question 2

💬 Which vehicles do you use?

Accepted Answer

sChauffeurs offers a premium, business-class fleet segmented into four categories, designed to meet the needs of corporate, executive, and luxury clientele:

🚘 Fleet Categories:
	
1.	Sedan
	•	Ideal for standard executive transfers
	•	Comfortable, efficient, and cost-effective
	•	Brands typically include Mercedes-Benz E-Class
	
2.	Premium Sedan
	•	For VIP and executive clients
	•	Luxury interiors, enhanced comfort and privacy
	•	Brands typically include Mercedes-Benz S-Class
	
3.	Premium SUV
	•	Perfect for small groups or clients needing more space
	•	High-end SUVs like Mercedes-Benz GLS
	•	Extra luggage capacity and elevated road presence
	
4.	Premium Minivan
	•	Designed for group transfers, roadshows, or event transport
	•	Spacious and business-oriented setup
	•	Models like Mercedes-Benz V-Class

All sChauffeurs services include a professional chauffeur dressed in a dark suit and tie, bottled water, ensuring a polished, discreet, and executive presence for every journey.

Question 3

💬 Why do you quote in overseas currencies?

Accepted Answer

We provide initial quotations in the local currency of the country where the service will be delivered. If needed, we’re happy to offer an estimated equivalent in your preferred currency, based on the current exchange rate at the time of quoting.

However, as our international affiliates charge us in their local currencies upon service completion, and because exchange rates can fluctuate, we cannot guarantee the final converted amount. Therefore, your invoice will reflect the original local currency rate, which remains fixed, rather than any speculative converted amount.

Question 4

💬 Are gratuities included in quotations | price?

Accepted Answer

In North America, Latin America, and Asia, chauffeur gratuities are automatically included in the final charge — there’s no need to tip separately.

In Europe, the Middle East, Africa, and other regions, gratuities are discretionary. If you’d like to thank your chauffeur for exceptional service, you’re welcome to do so directly, or we can include it in your final invoice upon request.

Question 5

💬 Can we select our preferred currency for invoicing?

Accepted Answer

Yes — with some important distinctions.

We accept credit card payments in USD ($), GBP (£), Swiss Francs (CHF), and Euros (€). The charge will be applied in one of these currencies depending on the location of service. If the local currency is not one of the above, it will be converted to CHF, USD, GBP, or EUR.

Account customers paying by credit card may also choose their preferred currency for invoicing.

However, for bank transfers, all payments must be made in Swiss Francs (CHF) — we do not accept other currencies via bank transfer, and payments must not be converted prior to transfer.

This structure ensures clarity, consistency, and avoids discrepancies due to exchange rate fluctuations.

Question 6

💬 When will we be invoiced?

Accepted Answer

A service completion report with final updates and pricing is sent within 24 hours after the service. Following that, the invoice is prepared — in most cases, it’s ready within 48 hours of service completion.

All clients — whether paying by credit card or via an account — will receive a PDF invoice by email.
Please note: We do not send invoices by postal mail.

Question 7

💬 What is sChauffeurs cancellation policy?

Accepted Answer

We strive to be as flexible as possible, but to ensure fairness for all parties, the following cancellation terms apply:
	•	More than 24 hours before pickup: ✅ Free of charge
	•	24 to 12 hours before pickup:❗ 100% charge, capped at the value of an 8-hour service
	•	Less than 12 hours before pickup:❗ 100% of the full booking amount

Please note:
	•	If a chauffeur has already begun a long-distance journey to reach the passenger, cancellation may not be waived, even outside the standard timeframes.
	•	In Asia and selected international regions, stricter cancellation terms may apply depending on local affiliate policies — we always advocate on your behalf to minimize any charges.

•	This is our standard policy. For high-profile or large-scale events such as the World Economic Forum (WEF) or others, we can provide tailored cancellation policies upon request.

Question 8

💬 Do you charge waiting time if my flight is delayed?

Accepted Answer

Not normally. As with cancellations, our policy is to avoid applying penalty charges whenever possible.

Charging for waiting time due to flight delays is extremely rare — particularly with long-haul flights, where we typically receive advance notice and can adjust our scheduling.

However, short-haul flights and train journeys present more challenges, as updates may not appear until the flight is airborne, by which time the chauffeur may already be en route.
If you’re aware of any delay, we greatly appreciate you letting us know — it can help us avoid unnecessary charges.

🕒 Important (Switzerland-specific):
In Switzerland, we include 30 minutes of complimentary waiting time for airport pickups. After that, waiting time charges may apply, primarily due to high airport parking fees and driver standby costs.

We always aim to be understanding and fair in how we apply these charges.

Question 9

💬 Can I contact sChauffeurs 24/7?

Accepted Answer

Yes. Our customer service team is available during regular business hours, and outside those hours, all calls and messages are redirected to our on-duty manager, who is available 24/7 to assist with urgent matters and active bookings.

No matter the time zone or situation, we ensure you’re always connected to someone who can help.

Question 10

💬 Do sChauffeurs drivers speak English?

Accepted Answer

Yes — but the level of English fluency depends on the service type.

For roadshows, hourly hire, or any service where direct communication is essential, we guarantee an English-speaking chauffeur.

🧳 Conferences & Events

For large-scale events such as conferences or summits, particularly during high-volume airport transfers, it’s not always possible to guarantee that every chauffeur will speak fluent English. However, all drivers are fully briefed and equipped with the information they need to perform their duties smoothly and professionally.

Given the fast-paced nature of such events, we do not claim that every chauffeur will be bilingual. That said, most are able to communicate in English, and we always assign a dedicated on-site coordinator at key pick-up points to assist passengers and manage any enquiries.

Question 11

What types of services does sChauffeurs offer?

Accepted Answer

sChauffeurs offers a variety of services including Airport Transfers, Point-to-Point Transfers, Hourly / As Directed Service, Roadshows, Event Transportation, Shuttle Services, Greeters, and Event Coordinators.

Question 12

Can I book sChauffeurs for a roadshow?

Accepted Answer

Yes, sChauffeurs provides specialized services for roadshows, ensuring seamless transportation for your events.

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Point-to-Point Transfers

Hourly / As Directed Service

Roadshows

Event Transportation

Shuttle Services

Greeters

Event Coordinators

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