Question 1

How do I book a ride with True Concierge?

Accepted Answer

You can book directly through our website, call us at (901) 430-9212, or email reservations@trueconcierge.com. For ground and air travel, our secure booking widgets make the process seamless.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, corporate accounts, and pre-arranged invoicing for approved clients.

Question 3

Can I schedule recurring transportation?

Accepted Answer

Yes. Many of our corporate and executive clients use recurring bookings for weekly or monthly travel. Our concierge team can set this up for you.

Question 4

Do you require a deposit for reservations?

Accepted Answer

For premium vehicles and large events, a deposit may be required. Standard bookings typically do not.

Question 5

What types of limousines are available?

Accepted Answer

Our fleet includes modern limos and non-traditional luxury vehicles such as Mercedes Sprinters for groups.

Question 6

Are limousines equipped with Wi-Fi and refreshments?

Accepted Answer

Yes. Most vehicles offer Wi-Fi, bottled water, and entertainment features. Refreshments can be customized upon request.

Question 7

Can I book a limo for weddings or proms?

Accepted Answer

Absolutely. We specialize in luxury event transportation for weddings, proms, and special occasions.

Question 8

How far in advance should I book a limousine?

Accepted Answer

We recommend booking 2–4 weeks in advance for peak seasons. However, we often accommodate last-minute requests when availability allows.

Question 9

What sets your black car service apart in Memphis?

Accepted Answer

We combine professionalism, privacy, and luxury vehicles with Southern hospitality. Our drivers are discreet, punctual, and client-focused.

Question 10

Are your chauffeurs professionally trained?

Accepted Answer

Yes. All chauffeurs are licensed, background-checked, and trained in etiquette and safety.

Question 11

Can I request the same chauffeur for repeat bookings?

Accepted Answer

Yes. Regular clients often request their preferred drivers, and we’re happy to accommodate.

Question 12

Do you provide corporate account options?

Accepted Answer

Yes. Businesses can set up accounts for streamlined billing and recurring services.

Question 13

Do you track flight arrivals for airport pickups?

Accepted Answer

Yes. We use real-time flight tracking to ensure your chauffeur is there when you land, even if your flight is delayed.

Question 14

Can you provide group transfers to/from Memphis International (MEM)?

Accepted Answer

Absolutely. We have vehicles for individuals, families, and large groups heading to or from the airport.

Question 15

Do you offer meet-and-greet at the terminal?

Accepted Answer

Yes. Your chauffeur can meet you inside the terminal with a name sign for a seamless experience.

Question 16

What if my flight is delayed?

Accepted Answer

We monitor flight status and adjust your pickup time accordingly—no stress, no extra effort on your part.

Question 17

How many passengers can your Sprinter vans accommodate?

Accepted Answer

Depending on the configuration, our Sprinter vans comfortably fit 6–12 passengers.

Question 18

Are the vans customizable for events or corporate use?

Accepted Answer

Yes. Options include captain’s chairs, J-seating, TVs, bars, and even tables or lounge-style layouts.

Question 19

Do Sprinters come with entertainment features (TV, sound system)?

Accepted Answer

Many of our Sprinters are equipped with premium entertainment systems, hardwood floors, and LED lighting.

Question 20

Can I book a Sprinter for out-of-state events?

Accepted Answer

Yes. Our Sprinters are available for regional and interstate travel.

Question 21

What types of jets are available for charter?

Accepted Answer

We provide light, midsize, and large jets through our affiliate network, customized to your trip’s requirements.

Question 22

Do you provide in-flight concierge services?

Accepted Answer

Yes. From gourmet catering to productivity tools, our concierge team ensures every detail is handled.

Question 23

How much notice is required to book a private jet?

Accepted Answer

We recommend booking at least 48–72 hours in advance, but last-minute charters may be available.

Question 24

Are catering and amenities included in jet charters?

Accepted Answer

Yes. Catering, beverages, and entertainment are included or can be tailored to your preferences.

Question 25

What types of events do you specialize in planning?

Accepted Answer

Corporate events, conventions, weddings, retreats, and VIP experiences are our specialties.

Question 26

Can transportation be bundled with event planning?

Accepted Answer

Yes. Many clients combine event concierge and transportation for seamless execution.

Question 27

Do you handle corporate retreats and conventions?

Accepted Answer

Absolutely. We coordinate group shuttles, Sprinters, and VIP black cars alongside venue arrangements.

Question 28

Do you offer VIP access or reservations as part of concierge services?

Accepted Answer

Yes. Our team can secure reservations, provide priority access, and handle behind-the-scenes details for your event.

True Concierge Worldwide

True Concierge

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Services offered by True Concierge Worldwide

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