Question 1

How can I file a complaint or let Greystar know that I was not satisfied with the service?

Accepted Answer

Your praise and complaints can be sent to us via email at mail@drivegreystar.com. We take your feedback very seriously and will resolve issues and conflicts fairly and as quickly as possible.

Question 2

How can I give Greystar feedback about the drivers and vehicles?

Accepted Answer

At the end of each trip, the feedback function for the respective trip will be activated in your account. Here you can rate the vehicle and driver and comment on Greystar's service and fleet.

Question 3

Is my credit card information safe at Greystar?

Accepted Answer

Your credit card information is handled with the utmost security. Greystar works with a renowned payment provider which is PCI-DSS certified and meets the strictest security standards.

Question 4

Why do I have to provide my credit card information when booking?

Accepted Answer

Greystar's goal is to make sedan driving as easy and convenient as possible, including electronic payment. At the moment, Greystar only accepts credit card payments. You only need to provide your credit card information for your very first booking.

Question 5

What do I need the four-digit PIN for that I received with the booking confirmation?

Accepted Answer

The four-digit PIN is your electronic signature with which you authorise the payment in the sedan. The PIN is sent to you via text message before each trip.

Question 6

Can the price change?

Accepted Answer

With sedans, Greystar always offers fixed prices including all taxes, fees and gratuities. The fixed price can change due to customer delays, route changes, or a change of booking.

Question 7

What does the price of the sedan include?

Accepted Answer

Business class: Driver with Greystar quality seal, business class sedan (e.g., E-Class, 5 Series), 10-minute waiting time included (airport 60 minutes). First class: First class sedan (e.g., S Class, 7 Series), 30-minute waiting time included (airport 60 minutes). Minibus: Minibus (e.g., MB VIP Sprinter 519, Hyundai H 350), 30-minute waiting time included (airport 60 minutes).

Question 8

What happens if my destination has changed on short notice?

Accepted Answer

Speak to your driver directly about your new destination request. Your change request may alter the fare.

Question 9

How does the driver know that I am the right passenger?

Accepted Answer

The driver will ask for your name as well as for information on your booking confirmation which you have received via email and text message.

Question 10

What happens if my flight is cancelled?

Accepted Answer

Our normal cancellation and re-booking conditions apply. As soon as you have found out about the cancellation, you should re-book or cancel your booking through your personal Greystar client account.

About Greystar Mobility GmbH

Services offered by Greystar Mobility GmbH

Fleet available at Greystar Mobility GmbH

About Greystar Mobility GmbH

Services offered by Greystar Mobility GmbH

Fleet available at Greystar Mobility GmbH

Greystar Mobility GmbH

Greystar

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