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FAQs
How many guests can you transport?
What if I had an extra traveling partner with me?
What if the number of people crosses the listed capacity of the vehicle?
How does Greystar accommodate people who need special assistance?
Can I book a chauffeur just to transfer my luggage?
What changes can be made before the pickup?
What is the maximum number of hours I can book a Chauffeur for?
What happens if my luggage gets lost by Greystar?
What if I want to cancel some hours from my hourly chauffeur service?
What is the travel limit for the hourly chauffeur service?
How can I add extra hours to my hourly chauffeur service?
Why should I pre-book a sedan?
What if I want to change or cancel the booking? How do I do that and what conditions apply?
When is my booking confirmed?
How can I be sure that the vehicle is going to come?
How do I recognise the driver at the airport/train station?
What happens if I arrive late?
What do I do if the driver is late?
What happens if a flight or plane is delayed?
What happens if my flight is cancelled?
How does the driver know that I am the right passenger?
What happens if my destination has changed on short notice?
What does the price of the sedan include?
Can the price change?
What do I need the four-digit PIN for that I received with the booking confirmation?
Why do I have to provide my credit card information when booking?
Is my credit card information safe at Greystar?
How can I give Greystar feedback about the drivers and vehicles?
How can I file a complaint or let Greystar know that I was not satisfied with the service?
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