Most operators who run wheelchair vans, do dialysis runs, or hold a Medicaid transportation ID list those vehicles as “accessible” on their profile and leave it there. The assumption is that anyone who needs medical transportation will figure it out from the fleet photos.
They don’t. A hospital discharge coordinator, a broker filling a coverage gap, or a TMC booking a patient-escort trip searches for one word: NEMT. If that word isn’t on your profile, you are not in the results.
As of this month, it is. GNet Connect now lets operators add NEMT as a service and tag individual vehicles as NEMT-capable, and both are searchable in Connect search and Fleet search. This post covers why that matters on each side of the network and what “NEMT-ready” actually means before you tag your fleet.
Why NEMT was invisible on the network
Non-emergency medical transportation is a large, fragmented market. In the U.S. alone, Medicaid NEMT accounted for roughly $2.6 billion in spending and over 60 million ride-days in a single year, delivered mostly through state brokers and managed-care organizations. Outside Medicaid there is private-pay and facility-pay work: hospital discharges, dialysis and chemotherapy schedules, senior-living communities, insurers, and corporate duty-of-care programs.
The supply for that work already exists inside the GNet network. Chauffeured operators with wheelchair-accessible vans, ambulette licensees, and paratransit carriers have been members for years. The problem was taxonomy: there was no structured way to say “we do NEMT,” so the capability lived in free-text descriptions and in the operator’s head.
Search can’t find what isn’t tagged. That is the whole gap this release closes.
For operators: one tag, two search surfaces
If you already do medical transportation, this is the fastest profile update you will make this quarter.
- Service-level tag. Add NEMT to your company’s service list so your profile appears when a partner filters Connect search by NEMT.
- Vehicle-level tag. Tag the specific vehicles that are NEMT-capable (wheelchair van, stretcher/gurney van, ambulatory sedan) so they appear in Fleet search, which is how partners and integrated platforms look for capacity by airport or GPS radius.
- Completeness still wins. A tagged vehicle with photos, capacity, and a current COI ranks and converts better than a bare tag. Same rules as the rest of Connect.
- Say what you can actually do. Ambulatory, wheelchair, and stretcher are different service levels with different licensing. Tag only the vehicles you are permitted and insured to run for medical trips.
The demand side of the network — travel platforms, TMCs, brokers, and the operators who farm out — is who finds you. GNet is the connective layer; the trips come from them.
For buyers: find NEMT providers by airport, city, or radius
If you are a broker, hospital system, TMC, insurer, or an operator with a medical trip you can’t cover, the workflow is now the same as any other capability search on Connect.
- Filter Connect search by the NEMT service to see companies that have declared medical transportation as a line of business.
- Use Fleet search to find NEMT-tagged vehicles near a specific airport, address, or GPS point, with photos, capacity, and profile completeness score.
- Review the operator’s profile — COI, licenses, airport permits, FAQs — before you reach out.
- Post an Affiliate Need if you need coverage in a market and want NEMT-capable operators there to come to you.
Coverage varies by country and state, and NEMT is regulated locally. Treat the tag as a starting point for vetting, not a substitute for it.
What “NEMT-ready” actually means
Before you tag your fleet, it is worth being precise, because buyers will ask.
There is no single “NEMT license.” In the U.S., federal Medicaid law sets four minimums for every NEMT provider and driver: not on a federal exclusion list, a valid driver’s license, a process for handling state drug-law violations, and a process for disclosing driver driving history. Everything above that is set by the state and by the broker or managed-care organization that controls the trips. New York requires state DOT ambulette authority; Pennsylvania requires a PUC certificate; Minnesota requires MnDOT Special Transportation Service certification; California exempts medical-only vehicles from the CPUC permit but requires Medi-Cal enrollment and a BAR safety inspection. Brokers such as Modivcare and MTM add their own layer: PASS wheelchair-securement training, CPR/First Aid, drug testing, and auto liability limits that are typically well above state minimums.
Outside the U.S. the pattern is similar. In the UK, a patient transport service must register with the CQC if its vehicles are purpose-built or modified for patients who need treatment; standard taxis and chauffeur cars doing hospital runs are outside that scope.
Practical rule: tag NEMT at the service level if you hold the enrollment or authority to do medical trips in your market, and tag vehicles at the level (ambulatory / wheelchair / stretcher) you are actually credentialed for.
How NEMT search works in GNet Connect
<!– PLACEHOLDER — Reza to replace with the real UI labels and routes –>
- Open your company profile and go to Services. Add NEMT to the list and save.
- Go to Fleet, open each NEMT-capable vehicle, and add the NEMT tag. Confirm the vehicle’s photos, capacity, and accessibility details are current.
- Your company now appears when a partner filters Connect search by NEMT, and each tagged vehicle appears in Fleet search results for its airport and GPS radius.
- Partners contact you directly through your profile or reply to your posts. Settlement stays between the two companies, as it does for every farm-out on the network.
Buyers: go to Connect search, filter by service → NEMT, or use Fleet search with the NEMT tag and a location. <!– PLACEHOLDER: direct link, e.g. https://connect.grdd.net/search?service=nemt –>
FAQs About NEMT on GNet Connect
What is NEMT? Non-Emergency Medical Transportation: scheduled rides to and from medical appointments for people who can’t use standard transportation — ambulatory, wheelchair, or stretcher — without emergency medical care en route.
Do I need a special license to tag my fleet as NEMT? It depends on your country and state. There is no single NEMT license; most U.S. states require Medicaid provider enrollment plus state or local operating authority, and brokers add their own credentialing. Tag only what you are permitted and insured to operate.
Is NEMT the same as wheelchair-accessible? No. Accessibility is a vehicle attribute. NEMT is a service line with its own compliance and payer rules. A wheelchair van is often NEMT-capable, but tagging it NEMT says you are set up to do medical trips, not just that the vehicle has a ramp.
Where do NEMT trips on the network come from? From the demand side: brokers, hospitals, TMCs, travel platforms, and operators farming out trips they can’t cover. GNet Connect is the discovery and connectivity layer; it does not sell or dispatch rides itself.
Does the NEMT tag show up in the API? <!– PLACEHOLDER — confirm whether the Search Members and Fleet Search endpoints on docs.grdd.dev expose the NEMT service/tag filter –>
Partners consuming the Connect content APIs can filter on the same service and fleet tags exposed in the dashboard. See docs.grdd.dev.
Is there a cost to add NEMT to my profile? No. Adding a service or a fleet tag is available on every plan, including Free.
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