Non-Emergency Medical Transportation (NEMT) on GNet Connect
NEMT is now a searchable service and fleet tag across a network of approximately 6,000 ground transportation operators in 90+ countries. Operators declare it. Buyers search it. GNet connects the two.
What is NEMT?
Non-Emergency Medical Transportation is scheduled ground transportation to and from medical care for people who cannot use standard transportation — because of mobility, medical condition, or lack of access — but who do not need emergency medical treatment during the ride.
It is not an ambulance service. It is not a taxi. It sits between the two, and it is one of the most consistently scheduled forms of ground transportation there is: dialysis three times a week, chemotherapy cycles, physical therapy, hospital discharges, specialist appointments.
Three service levels
Ambulatory
The passenger can walk with little or no assistance. Sedans, SUVs, and standard vans. Door-to-door or curb-to-curb.
Wheelchair
The passenger stays in their wheelchair. Requires a ramp or lift and four-point securement. Driver assists door-through-door.
Stretcher / gurney
The passenger must lie down. Requires a stretcher-equipped van and, in most jurisdictions, a higher licensing tier close to EMS rules. No medical treatment en route.
Who books NEMT, and why they struggle to find it
NEMT demand is fragmented across payers and geographies, which is exactly why discovery matters.
- Brokers and managed-care organizations filling coverage gaps in a state or county
- Hospitals and health systems arranging discharges and outpatient transport
- Dialysis and infusion networks with fixed, recurring schedules
- Senior-living and assisted-living communities
- Insurers and duty-of-care programs covering members or employees
- Travel platforms, TMCs, and operators handling a medical trip outside their own coverage
Each of them asks the same question — who has a wheelchair or stretcher vehicle near this address, right now, that I can trust? Until now, the network had no structured way to answer it.
How NEMT works on GNet Connect
For operators (supply)
- 1
Open your dashboard, go to Services, and add NEMT (Non-Emergency Medical Transportation). New members are also asked once, on the dashboard home, whether they offer NEMT or airline crew transfers.
- 2
Go to Fleet, open each NEMT-capable vehicle, and mark NEMT under Specialty use. Keep photos, capacity, and accessibility details current.
- 3
You now appear in Connect search filtered by NEMT, and each tagged vehicle appears in Fleet search by airport and GPS radius.
- 4
Partners contact you through your profile. Settlement is between you and the partner — GNet does not sit in the middle of the transaction.
For buyers (demand)
- 1
Go to Connect search and filter by service → NEMT, or use Fleet search with the NEMT filter and an airport, address, or GPS point.
- 2
Review the operator's profile: COI, licenses, airport permits, fleet photos, completeness score, FAQs.
- 3
Contact the operator directly, or post an Affiliate Need for NEMT coverage in a market and let qualified operators come to you.
NEMT best practices
NEMT is regulated locally and trusted personally. These are the habits that separate operators who get repeat medical work from operators who get one trip.
For operators
Tag at the right level. Ambulatory, wheelchair, and stretcher are different service levels with different licensing. Tag only what you are permitted and insured to operate for medical trips.
Keep your COI current and visible. Brokers and facilities commonly expect $1M combined single limit auto liability; many also ask for general liability and sexual abuse/molestation coverage. Post the certificate on your profile.
Document driver credentials. Passenger assistance/securement training (PASS or equivalent), CPR/First Aid, defensive driving, background check, and drug screening are the standard broker asks. Keep files per driver.
Meet the four federal minimums (U.S.). No driver or company on a federal exclusion list; valid driver's license; a written process for state drug-law violations; a written process for disclosing driver driving history. States and brokers build on top of these.
Stock the vehicle. Securement straps, seatbelt extensions, fire extinguisher, first-aid kit, CPR mask, gloves, spill kit, and a working lift or ramp with inspection log.
Train for the passenger, not the vehicle. Door-through-door assistance, dignity, patience with slow boarding, and clear communication with caregivers matter more than the ride itself.
Be on time in both directions. A late pickup after dialysis is a clinical problem, not a customer-service problem. Build buffer into recurring schedules.
Fill out the rest of your profile. A tagged vehicle with photos, capacity, airport permits, and FAQs outranks a bare tag and gets vetted faster.
For buyers
Treat the tag as the start of vetting. Confirm state or local operating authority, Medicaid enrollment where relevant, and insurance limits before the first trip.
Match service level to the patient. Ask for wheelchair or stretcher explicitly; do not assume an accessible vehicle is stretcher-capable.
Share the trip profile up front. Mobility level, equipment (oxygen, portable dialysis), caregiver accompaniment, and appointment window.
Set expectations on waiting and returns. Will-call returns are the most common failure point in NEMT; agree how they are handled.
Use Affiliate Needs for recurring coverage. If you need standing capacity in a market, broadcast it once rather than calling operator by operator.
Do you need a license to provide NEMT?
Yes — but not a single “NEMT license.” What is required depends on the country, the state, and the vehicle class.
United States. Federal Medicaid law sets four minimum driver/provider standards (above). Beyond that, three layers apply: (1) enrollment as a Medicaid transportation provider in each state where you want to be paid; (2) state or local operating authority for the vehicle class — for example NYS DOT ambulette authority in New York, a PUC Certificate of Public Convenience in Pennsylvania, MnDOT Special Transportation Service certification in Minnesota, county vehicle-for-hire permits in Florida; California exempts medical-only vehicles from the CPUC charter-party permit but requires Medi-Cal enrollment and a BAR vehicle safety inspection; (3) credentialing by the broker or managed-care organization that controls the trips, which is often the strictest layer. Private-pay and facility-pay trips avoid Medicaid enrollment but still hit ADA, DOT, and state operating-authority rules.
United Kingdom. A patient transport service must register with the Care Quality Commission if its vehicles are purpose-built or modified for patients who need treatment. Standard taxis and chauffeur cars doing hospital runs fall outside CQC scope.
Everywhere else. Assume the same shape — payer enrollment, vehicle-class authority, and buyer-side credentialing — and check locally.
Read the launch post: NEMT search on GNet Connect →
This is general information, not legal advice. Confirm requirements with your state Medicaid agency, transport regulator, or counsel.
Frequently asked questions
What does NEMT stand for?
Non-Emergency Medical Transportation — scheduled transport to and from medical care for people who cannot use standard transportation, without emergency medical care during the ride.
What is the difference between NEMT and an ambulance?
An ambulance provides medical care en route and is dispatched for emergencies. NEMT is pre-scheduled, provides no medical treatment during the ride, and is delivered in sedans, wheelchair vans, or stretcher vans.
What is the difference between NEMT and a wheelchair-accessible vehicle?
Accessibility is a vehicle attribute. NEMT is a service line with its own licensing, insurance, and payer rules. A wheelchair van is often NEMT-capable, but the NEMT tag means the operator is set up to do medical trips.
Do NEMT providers need a license?
There is no single NEMT license. In the U.S. most states require Medicaid provider enrollment plus state or local operating authority for the vehicle class, and brokers add their own credentialing. Requirements differ by country.
How do I find NEMT providers on GNet Connect?
Filter Connect search by the NEMT service, or use Fleet search with the NEMT filter and an airport, address, or GPS point. Review the operator's profile and contact them directly.
How do I add NEMT to my GNet Connect profile?
Add NEMT under Services on your company profile and mark each NEMT-capable vehicle under Specialty use in your Fleet. Available on every plan, including Free.
Does GNet dispatch or pay for NEMT trips?
No. GNet Connect is the discovery and connectivity layer. Trips come from partners on the network, and settlement is directly between the two companies.
Explore next: Search NEMT operators · Fleet search · How we verify operators · Blog: NEMT search on GNet Connect
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