Question 1

I need to make stops along my destination? How much do you charge for stop?

Accepted Answer

Extra stops are a minimum charge of $15.00 depending on mileage and the type of vehicle, this includes restroom stops. We also charge for unexpected waiting time.

Question 2

My plane has been delayed and it is coming after midnight. Will you still be able to pick me up? Is there any additional fee for an after hour pick-up.

Accepted Answer

There will be $15 charge for pick-ups between 11:30pm-04:30am.

Question 3

Will you meet passengers in the airport?

Accepted Answer

Yes, we offer several services from baggage meet-and-greet to on-side coordinators for large groups at an additional cost, otherwise the chauffeur will meet you curbside.

Question 4

Will your driver help me with my luggage?

Accepted Answer

Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

Question 5

What happens if my flight is delayed?

Accepted Answer

We monitor all arriving flights. As the estimated arrival time for your flight approaches, we update your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you do need to call us if your flight information changes.

Question 6

Why do you suggest early pick up times for departures?

Accepted Answer

Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

Question 7

I am running later than my prearranged time?

Accepted Answer

Overtime pay will apply after the first 15 minutes of prearranged time as described and agreed to in your reservation. Airport arrivals have a grace period of 45 minutes; thereafter, will be charged at $5.00 per every five (5) minutes or part thereof for a sedan. A waiting fee will be assessed ranging from $30-$200 per hour thereafter depending on which vehicle you have reserved if not a sedan.

Question 8

Can I Set up a Direct Billing Account?

Accepted Answer

Yes, please contact our sales department at (844) 294-3300 for details.

Question 9

Why is the amount charged different from the amount I was quoted?

Accepted Answer

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip: such as extra stops, waiting time, or extending the duration of your charter.

Question 10

How do I get a duplicate receipt?

Accepted Answer

Contact our accounting department at (844) 294-3300 and they will e-mail you a duplicate receipt for your records.

About Five Star Transportation Services

Services offered by Five Star Transportation Services

Fleet available at Five Star Transportation Services

Five Star Transportation Services

Our Services

Event Transportation

Driver Connect

San Diego Convention Center

FIFA World Cup 2026 Transportation from San Diego

Global Transportation Service

Wedding Transfer

Special Occasion Transport

Luxury Airport Transfers

Corporate Transportation

Hourly / As Directed

Contact Us