Question 1

What is your service area?

Accepted Answer

Five Star Transportation Services currently services airports, residences, offices, hotels, events, and a night out in San Diego, and worldwide.

Question 2

What vehicles do you offer for hire?

Accepted Answer

Our fleet consists of sedans, SUV's, vans, sprinters, mini-buses, and motorcoaches.

Question 3

Are you closed on any holidays?

Accepted Answer

No, as San Diego's premier ground transportation provider, we are open every day.

Question 4

How far in advance do I need to make a reservation?

Accepted Answer

We suggest reservations be made 24 hours in advance. For last minute reservations, please call us at (844) 294-3300 and we will do our best to accommodate you.

Question 5

What are your office and service hours?

Accepted Answer

Our office is open 24/7/365 and can pick you up any time of the day.

Question 6

Can you send me email confirmation?

Accepted Answer

Email confirmation(s) will be sent upon scheduling reservation(s). Scheduled e-mail confirmations will be sent with 24-hour pick up reminders and 2-hour pick up reminders including chauffeur's contact information. As well, 48-hours after trip is completed you will receive a final payment receipt.

Question 7

How can I schedule a pick up?

Accepted Answer

We have several methods to schedule a reservation: please call us at (844) 294-3300, book online at www.fivestar.limo, e-mail your trip information to info@fivestar.limo, or text (619) 294-3300.

Question 8

What is your cancellation policy?

Accepted Answer

If you cancel within 72-hours of event date 50% of sale will be charged as a cancellation fee. If you cancel on the date of event full amount is due and payable.

Question 9

What credit cards do you accept?

Accepted Answer

We accept MasterCard, Visa, American Express, and Discover. We also accept cash upon arrival with a secured credit card on file.

Question 10

Why do you ask for a credit card number when I make my reservation?

Accepted Answer

All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance.

Question 11

Do you accept checks?

Accepted Answer

No, we only accept credit cards and cash.

Question 12

Do I need an account to make a reservation?

Accepted Answer

No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.

Question 13

How do I get a duplicate receipt?

Accepted Answer

Contact our accounting department at (844) 294-3300 and they will e-mail you a duplicate receipt for your records.

Question 14

Why is the amount charged different from the amount I was quoted?

Accepted Answer

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip: such as extra stops, waiting time, or extending the duration of your charter.

Question 15

Can I Set up a Direct Billing Account?

Accepted Answer

Yes, please contact our sales department at (844) 294-3300 for details.

Question 16

I am running later than my prearranged time?

Accepted Answer

Overtime pay will apply after the first 15 minutes of prearranged time as described and agreed to in your reservation. Airport arrivals have a grace period of 45 minutes; thereafter, will be charged at $5.00 per every five (5) minutes or part thereof for a sedan. A waiting fee will be assessed ranging from $30-$200 per hour thereafter depending on which vehicle you have reserved if not a sedan.

Question 17

Why do you suggest early pick up times for departures?

Accepted Answer

Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

Question 18

What happens if my flight is delayed?

Accepted Answer

We monitor all arriving flights. As the estimated arrival time for your flight approaches, we update your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you do need to call us if your flight information changes.

Question 19

Will your driver help me with my luggage?

Accepted Answer

Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

Question 20

Will you meet passengers in the airport?

Accepted Answer

Yes, we offer several services from baggage meet-and-greet to on-side coordinators for large groups at an additional cost, otherwise the chauffeur will meet you curbside.

Question 21

My plane has been delayed and it is coming after midnight. Will you still be able to pick me up? Is there any additional fee for an after hour pick-up.

Accepted Answer

There will be $15 charge for pick-ups between 11:30pm-04:30am.

Question 22

I need to make stops along my destination? How much do you charge for stop?

Accepted Answer

Extra stops are a minimum charge of $15.00 depending on mileage and the type of vehicle, this includes restroom stops. We also charge for unexpected waiting time.

Five Star Transportation Services

Our Services

Airline Crew Transfers

Luxury Airport Transfers

Corporate Transportation

Event Transportation

Global Transportation Service

Special Occasion Transport

Driver Connect

Wedding Transfer

San Diego Convention Center

FIFA World Cup 2026 Transportation from San Diego

Airport Transportation

Meetings and Events

Transfers

Worldwide Transportation

Hourly / As Directed

Contact Us

About Five Star Transportation Services

Services offered by Five Star Transportation Services

Fleet available at Five Star Transportation Services