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Trust & Safety

How We Verify Ground Transportation Operators

Most operators have insurance and licence documentation on file, tracked for expiry. Coverage is not universal, including among verified operators. Review the evidence available for each supplier and request the documents your procurement process requires.

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Available credential evidence

Operator profiles provide company and fleet details alongside available credential information. Most operators have insurance and licence documentation on file. A verified badge does not mean every required document is present, current or sufficient for your program. Check the available evidence and confirm any gaps with the operator.

How to review a supplier

  1. 1

    Review the operator profile

    Start with the available company, fleet and service-area information. Confirm the operator can serve your program.

  2. 2

    Check available credential evidence

    Most operators have insurance and licence documentation on file, tracked for expiry. Check the dates and scope of the evidence available for the supplier you are considering.

  3. 3

    Request missing or private documents

    Ask the operator to share the insurance, licences and permits your procurement process requires. Documents remain private unless shared.

  4. 4

    Complete your supplier assessment

    Confirm the requirements for your markets and planned services. Do not treat a listing or verified badge as proof that every required document is present and current.

What travel buyers see — and what stays private

Buyers can review available profile information and request supporting evidence. Documents remain private unless the operator shares them. For your corporate ground transportation program, confirm what evidence is available and whether it meets your supplier requirements.

Operators manage all of this through GNet Document Management, where they can manage their business documents.

Frequently asked questions

Does every verified operator have insurance and licence documents on file?

No. Most operators have insurance and licence documentation on file, tracked for expiry. Coverage is not universal, including among verified operators. Check the available evidence for each supplier.

What should travel buyers review?

Review available company and fleet details, insurance documentation, operating licences and relevant permits. Ask the operator for any evidence your procurement process requires that is not available on the profile.

Does an on-file document guarantee current coverage?

No. A document on file or a verified badge should not be treated as a guarantee that all required documents are current or complete. Review dates, coverage and scope with the operator for your program.

Can travel buyers see the underlying documents?

Documents remain private unless the operator shares them. Request access to the specific evidence your program needs.

How does this support supplier assessment?

GNet helps buyers discover suppliers and review available credential evidence. Your organization still needs to assess suppliers against its own requirements and confirm missing or outdated information.

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Source suppliers you can stand behind

Review available credential evidence and discuss the supplier requirements for your ground program.

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